Last Updated on Jan 2, 2024
At valuegroupdirect, we take pride in the quality of our products. We are committed to ensuring your satisfaction with every purchase. If, however, you receive a dysfunctional or damaged item, we’re here to help. Please note that we do not accept returns or provide refunds for items that are not damaged or dysfunctional.
Requesting a Replacement
To request a replacement for a dysfunctional or damaged item, please follow these steps:
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Capture at least three high-resolution photographs of the damaged or dysfunctional item from different angles. Ensure that the photos are taken on a flat surface and clearly show the product’s tag and the issue.
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Submit your return/refund request through our support portal here. Please attach the images you’ve taken. To expedite the resolution process, include your order number, transaction ID, or invoice ID in your request.
Processing Your Request
Please allow us up to 7 business days to review and respond to your request. We appreciate your patience as our dedicated Customer Service team diligently assesses your case. Once your claim is verified, we will take one of the following actions:
- Arrange for a replacement package to be sent to you.
- Issue a full refund without any additional fees.
You will not be required to return the faulty or damaged item.
Cancellation Rights for Your Order
You have the freedom to cancel your order within a window of 9 hours from the moment you placed it, and you are not obligated to provide a specific reason for doing so.
The deadline for initiating the cancellation of an order is set at 9 hours from the time of placing your order.
To exercise your right to cancel, please inform us of your decision by:
- Submit a ticket to our support portal here.
Delivery of Replacements
If you have not received your replacement package within 15 days after receiving confirmation, please contact our Customer Service team for urgent assistance.
Product Usage Disclaimer
valuegroupdirect is not responsible for any individual’s interpretation of the intended uses and outcomes of our products.
Contact Us
If you have any questions or require further clarification regarding this Refund and Return Policy, please don’t hesitate to reach out to us. You can submit a ticket through our support portal here.
We appreciate your trust in valuegroupdirect, and we are dedicated to providing you with the best possible shopping experience.